Should you wish to receive a full refund, the items must be returned to us in a resalable condition and in the original packaging. The item needs to be received back within fourteen days from the day the parcel was delivered.
Please note that refunds for items bought as gifts can only be issued to the original purchaser. If you decide to exchange an item or items we cannot stop the original purchaser from knowing.
If an item is faulty then please contact our customer services team at firstname.lastname@example.org and they will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first.
If you wish to return an item for an exchange, and the original item is not faulty or damaged, you will be responsible for the returns postage.
If the exchanged item is of a lower value then a refund will be issued for the difference, providing the return is made within the fourteen day returns period. If the exchanged item is of a higher value then a member of our Customer Service Team will be in touch to take the additional payment required.
Refunds and exchanges will be processed within 7 days.
Items must be in a resalable condition and in the original packaging
If an item is outside of the fourteen day time frame, or is in a non resalable condition then a refund or exchange will not be issued.